Terms & Conditions

1. General

By using this website, you confirm that you are at least 18 years old or are accessing and using the website under the supervision of a parent or legal guardian.

You agree to use this website only for lawful purposes and in a manner that does not violate applicable laws or the rights of Chronox Prime or any third party.

Chronox Prime reserves the right to update, modify, or change these Terms & Conditions at any time. Changes may be made without prior individual notice.

The latest version of these Terms & Conditions will be posted on this page.

2. Website Use

You agree not to misuse, interfere with, or attempt to gain unauthorized access to any part of the Chronox Prime website.

You must not use the website to:

• Commit or encourage unlawful activity.
• Attempt to gain unauthorized access to our systems.
• Introduce malicious software or harmful code.
• Copy, reproduce, or misuse website content without permission.
• Submit false, misleading, or fraudulent information.
• Place fraudulent or intentionally unfulfilled orders.

3. Products & Pricing

All products displayed on Chronox Prime are subject to availability.

We make reasonable efforts to ensure that product descriptions, images, specifications, availability, and prices are presented as accurately as possible.

However, occasional errors may occur due to technical, human, inventory, or other reasons.

Chronox Prime reserves the right to correct errors, update product information, change prices, or modify product availability at any time.

Product images may also appear slightly different depending on lighting, photography, display settings, or device screens.

4. Orders

Placing an order through our website constitutes a request to purchase the selected product.

An order may be subject to verification before it is accepted and dispatched.

Chronox Prime reserves the right to cancel, refuse, or hold an order where necessary, including in cases involving:

• Product availability or stock issues.
• Incorrect or obviously erroneous pricing.
• Incorrect or incomplete customer information.
• Suspicious or potentially fraudulent activity.
• Repeated refused or unaccepted COD orders.
• Courier service limitations.

5. Order Confirmation & Rs. 1,000 Advance

To reduce fake, fraudulent, and unconfirmed COD orders, Chronox Prime may require a Rs. 1,000 advance payment to confirm an order.

Customers should confirm their product selection, order price, and delivery details before making the advance payment.

An order may not be dispatched until the required advance payment has been received and the order has been successfully confirmed.

6. Payment

Available payment methods may vary depending on the product, order, customer location, and current Chronox Prime payment arrangements.

Where Cash on Delivery is available, the remaining balance after any required advance payment may be collected by the courier upon delivery.

7. Order Cancellation

If you need to cancel or modify an order, please contact Chronox Prime as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before an order is dispatched.

Once an order has been dispatched to the courier, cancellation may no longer be possible through our normal order-processing process.

Any refund or adjustment relating to an advance payment will be handled according to our applicable cancellation and refund terms.

8. Shipping & Delivery

Chronox Prime delivers orders across Pakistan where courier service is available.

Estimated delivery times are provided for guidance and are not guaranteed delivery dates.

Delivery may be affected by:

• Courier delays.
• Weather conditions.
• Public holidays.
• Road closures or traffic.
• Security conditions.
• Incorrect customer information.
• Customer unavailability.
• Other circumstances outside our reasonable control.

For complete information, customers should review our Shipping Policy.

9. Customer Information

Customers are responsible for providing accurate information when placing an order.

This includes:

• Full name.
• Active phone number.
• Complete delivery address.
• City and relevant delivery details.

Chronox Prime is not responsible for delays or failed deliveries caused by inaccurate, incomplete, or outdated information provided by the customer.

10. Returns & Replacements

Returns and replacements are subject to the applicable Chronox Prime Return & Replacement Policy.

Customers should contact us before returning any product.

Products should not be shipped back without receiving appropriate instructions from Chronox Prime.

Eligibility for a return, replacement, or refund may depend on the condition of the product, reason for the request, and applicable policy terms.

11. Product Information & Condition

Customers should review the product description, specifications, images, pricing, and available information before placing an order.

Minor differences in colour, appearance, or finish may occur due to photography, lighting, manufacturing variations, or screen settings.

Any specific product warranty, replacement coverage, or service terms will be communicated according to the applicable product and Chronox Prime policy.

12. Intellectual Property

Unless otherwise stated, content appearing on the Chronox Prime website, including:

• Logos.
• Brand identity.
• Website design.
• Text.
• Graphics.
• Product photography.
• Videos.
• Other original website content.

may not be copied, reproduced, modified, distributed, or used commercially without appropriate permission.

Third-party trademarks and brand names remain the property of their respective owners.

13. Third-Party Services

Chronox Prime may use third-party services such as courier companies, payment providers, website tools, analytics services, and communication platforms.

Third-party services may have their own terms, policies, and privacy practices.

Chronox Prime is not responsible for the independent policies or practices of third-party service providers.

14. Website Availability

We aim to keep the Chronox Prime website available and functioning properly, but we do not guarantee uninterrupted or error-free access at all times.

The website may occasionally be unavailable due to:

• Maintenance.
• Technical issues.
• Hosting or server problems.
• Security measures.
• Internet or network problems.
• Other circumstances beyond our reasonable control.

15. Limitation of Liability

To the extent permitted by applicable law, Chronox Prime shall not be responsible for indirect, incidental, consequential, or other losses arising from the use of the website or services.

This includes losses resulting from circumstances outside our reasonable control, website interruptions, courier delays, or inaccurate information provided by customers.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

16. Privacy

Your use of our website may involve the collection and processing of personal information required to operate our business and fulfil orders.

For more information about how Chronox Prime handles personal information, please review our Privacy Policy.

17. Governing Law

These Terms & Conditions are intended to be governed by the applicable laws and regulations of Pakistan.

Any disputes relating to the use of this website, products, or services will be subject to the applicable jurisdiction and legal requirements.

18. Changes to These Terms

Chronox Prime may update these Terms & Conditions from time to time to reflect changes in our services, business practices, legal requirements, or website.

The updated version will be published on this page with the latest revision date.

Your continued use of the website after changes are published constitutes acceptance of the updated terms, subject to applicable law.

19. Agreement

By accessing or using the Chronox Prime website, placing an order, or using our services, you confirm that you have read and understood these Terms & Conditions and agree to comply with them.