Privacy Policy

1. Information We Collect

Depending on how you use our website, we may collect the following information:

Personal Information

When you place an order, contact us, or request support, we may collect:

• Full name
• Phone number
• Email address
• Shipping and delivery address
• City and postal/area information
• Order details
• Product preferences
• Information you provide through customer support
• Any other information you voluntarily provide to us

Order Information

When you purchase a product, we may collect information necessary to process and fulfill your order, including:

• Products ordered
• Order value
• Payment or advance-payment status
• Delivery information
• Order confirmation details
• Replacement, exchange, or return information

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Approximate browsing activity
• Referring website
• Date and time of visits
• Website interaction information

This information may be used for security, analytics, performance improvement, and website optimization.

2. How We Use Your Information

We may use your information to:

• Process and fulfill your orders
• Confirm orders and delivery information
• Arrange shipping and delivery
• Contact you regarding your order
• Provide customer support
• Respond to questions and inquiries
• Process returns, replacements, or exchanges
• Improve our website and services
• Improve products and customer experience
• Detect and prevent fraudulent or unauthorized activity
• Maintain website security
• Analyze website traffic and usage
• Send promotional communications where permitted
• Comply with applicable legal obligations

We only intend to use personal information for legitimate business purposes connected with providing and improving our services.

3. Cash on Delivery and Advance Payment

Chronox Prime may offer Cash on Delivery (COD) for eligible orders.

For certain COD orders, we may require an advance payment to confirm the order and reduce fraudulent or fake orders.

Information relating to an advance payment or order confirmation may be retained as part of the relevant order record.

Payment information may be processed through the applicable payment provider. Chronox Prime does not intentionally store complete card details unless a payment service specifically provides such information to us in a form that we are permitted to retain.

4. Shipping and Delivery Information

To deliver your order, we may provide necessary customer information to trusted shipping and courier partners.

This may include:

• Customer name
• Phone number
• Delivery address
• City
• Order or shipment information

Such information is shared only to the extent reasonably necessary to process and deliver your order or provide related services.

5. WhatsApp and Customer Communications

Chronox Prime may use WhatsApp, telephone, email, social media, or other communication channels to communicate with customers.

For example, we may contact you to:

• Confirm an order
• Verify delivery details
• Answer product questions
• Provide shipping updates
• Respond to customer inquiries
• Handle returns or replacements
• Provide customer support

If you contact us through a third-party platform such as WhatsApp, Facebook, or Instagram, your interaction may also be subject to that platform's own privacy policy and terms.

6. Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share limited information with trusted service providers when necessary to operate our business, including:

• Courier and delivery companies
• Payment service providers
• Website hosting and technical service providers
• Website analytics providers
• Customer communication services
• Marketing and advertising platforms, where applicable
• Professional or legal advisers where reasonably necessary
• Government authorities or law-enforcement agencies where required by applicable law

Third parties should receive only information reasonably necessary for the relevant service or purpose.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies may help us:

• Keep the website functioning properly
• Remember certain preferences
• Understand how visitors use our website
• Improve website performance
• Measure advertising and marketing performance
• Provide relevant website functionality

Some cookies may be placed by third-party services used on our website.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

8. Analytics and Advertising

We may use analytics and advertising technologies to understand website traffic, measure marketing campaigns, and improve our services.

Depending on the services installed on our website, these may include technologies provided by third parties such as:

• Google
• Meta
• WooCommerce-related services
• Hosting and performance services

These technologies may collect information about how visitors interact with our website.

We do not use these technologies to intentionally collect sensitive personal information unless specifically required for a legitimate and disclosed purpose.

9. Promotional Communications

If you choose to receive promotional communications from Chronox Prime, we may contact you about:

• New arrivals
• Product launches
• Special offers
• Discounts
• Restocks
• Other relevant Chronox Prime updates

You can request to stop receiving promotional communications at any time.

However, you may still receive essential service communications relating to an order, delivery, payment, return, replacement, or customer-support request.

10. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no website, electronic transmission, or online storage system can be guaranteed to be completely secure.

For this reason, we cannot guarantee absolute security of information transmitted through the internet.

11. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

For example, information may be retained when necessary to:

• Complete an order
• Maintain business and transaction records
• Handle returns or replacements
• Resolve customer-support issues
• Prevent fraud
• Maintain security
• Comply with legal or accounting requirements
• Resolve disputes

When information is no longer reasonably required, it may be deleted, anonymized, or securely disposed of where appropriate.

12. Your Privacy Choices and Rights

Depending on applicable law, you may have the right to request information about the personal data we hold about you.

You may also request:

• Access to your personal information
• Correction of inaccurate information
• Deletion of certain information
• Withdrawal of consent where processing is based on consent
• Removal from promotional communications
• Information about how your information is used

Some information may need to be retained where we have a legitimate business, legal, security, accounting, or transaction-related reason to do so.

To make a privacy-related request, contact us using the information provided below.

13. Children's Privacy

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly request or intentionally collect personal information from children for purposes that are not appropriate for their age.

If you believe that a child has provided personal information to us unnecessarily, please contact us so that we can review and, where appropriate, remove the information.

14. Third-Party Websites

Our website may contain links to third-party websites, including social-media platforms and other external services.

Examples may include:

• Facebook
• Instagram
• WhatsApp
• Payment services
• Courier or delivery services

Chronox Prime is not responsible for the privacy practices, security, content, or policies of third-party websites.

We recommend reviewing the privacy policy of any external service you visit.

15. International Data Processing

Some third-party service providers used by our website may process information on servers located outside Pakistan.

Where this occurs, information may be subject to the laws and security practices applicable to those service providers and locations.

We take reasonable steps to use reputable service providers and to limit information shared to what is reasonably necessary.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

• Our services
• Website functionality
• Technology
• Business practices
• Legal or regulatory requirements

When we make changes, we will update the Last Updated date shown at the beginning of this policy.

We encourage you to review this page periodically.

18. Acceptance of This Policy

By using the Chronox Prime website, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with this policy, please discontinue use of the website.

Chronox Prime reserves the right to update this Privacy Policy when necessary.