1 No Refund Policy

All sales are final. Once an order is placed and delivered, the amount paid is non-refundable under any circumstances.

2 Exchange Policy Only

We offer exchange only under the following conditions:

• Exchange request must be made within 7 days of delivery
• Product must be unused, unworn, and in original condition
• All original packaging, tags, and accessories must be included

3 Exchange Terms

• Exchange is allowed only for another product available in our store
• If the new product has a higher price, the customer must pay the difference
• If the new product has a lower price, the remaining amount will not be refunded or adjusted

4 Shipping Charges

All shipping costs related to exchange are the responsibility of the customer:

• Return shipping (customer → us)
• Delivery shipping (us → customer)

5 Non-Exchangeable Cases

We do not accept exchanges for:

• Used or worn products
• Damaged items due to misuse
• Products without original packaging

6 Damaged or Incorrect Product

If you receive a damaged or incorrect item, you must report it within 24 hours of delivery with clear proof (photos/videos). We will review and provide a suitable resolution.

7 Advance Payment / Order Confirmation

To confirm certain orders, we may require an advance payment (e.g., Rs. 1000).

• This advance is strictly non-refundable in case of cancellation by the customer
• The advance is used to reserve stock and process the order
• If the customer cancels after paying the advance, the amount will not be refunded
• In some cases, the advance may be adjusted for another order at our discretion (not guaranteed)

8 Agreement