Shipping Policy

1. Delivery Coverage

Chronox Prime currently delivers orders across Pakistan, subject to courier availability and serviceability.

We may deliver to:

• Karachi
• Lahore
• Islamabad
• Rawalpindi
• Faisalabad
• Multan
• Peshawar
• Quetta
• Hyderabad
• Other serviceable cities and areas across Pakistan

Some remote or restricted areas may have limited courier availability or longer delivery times.

2. Order Confirmation — Rs. 1,000 Advance Payment

To reduce fake, fraudulent, and unconfirmed COD orders, Chronox Prime requires a Rs. 1,000 advance payment to confirm eligible orders.

The Rs. 1,000 advance is part of your total order price. It is not an additional shipping or processing charge.

The advance amount is deducted from the remaining balance payable at delivery, where Cash on Delivery is available.

3. Why Do We Require an Advance?

The Rs. 1,000 advance helps us reduce:

• Fake orders
• Incorrect phone numbers
• False delivery addresses
• Unconfirmed COD orders
• Customers refusing parcels without prior confirmation
• Unnecessary courier and return costs

This allows us to process genuine orders more efficiently and helps us continue offering COD to customers across Pakistan.

4. Payment Methods

Depending on the order and availability, Chronox Prime may offer the following payment arrangements.

Advance Payment

A Rs. 1,000 advance payment may be required before dispatch.

Cash on Delivery

The remaining balance can be paid to the courier upon delivery where COD is available for the customer's location and order.

The exact amount payable will be communicated during order confirmation.

5. Shipping Charges

Shipping charges may vary depending on:

• Delivery location
• Courier service
• Parcel size or weight
• Order type
• Promotional shipping offers

Any applicable shipping charge will be communicated to the customer before dispatch or included in the final order details.

If free shipping is offered as part of a promotion, the terms of that promotion will apply.

6. Estimated Delivery Time

Major Cities

Typically 2–4 working days.

Other Cities

Typically 3–6 working days.

Remote Areas

Typically 5–8 working days or longer.

These are estimated delivery times, not guaranteed delivery dates.

Delivery may take longer during:

• Public holidays
• Weekends
• Peak shopping periods
• Weather conditions
• Road closures
• Courier disruptions
• Security situations
• Unexpected operational delays

7. Order Processing Time

After receiving your order, our team may contact you to verify:

• Customer name
• Phone number
• Delivery address
• Product selection
• Order amount
• Rs. 1,000 advance payment
• COD balance

Orders are generally processed after successful confirmation.

The delivery timeline begins after the order has been confirmed and handed over to the courier.

8. Order Confirmation Calls or Messages

Chronox Prime may contact customers through:

• Phone
• WhatsApp
• SMS
• Other available communication channels

We may request confirmation of your order and delivery details before dispatch.

If we cannot successfully verify an order, we may delay or cancel dispatch until the order can be properly confirmed.

9. Tracking Your Order

Once your order has been dispatched, Chronox Prime may provide shipment or tracking information where available.

Customers may use the tracking information provided by us or the courier to check the progress of their shipment.

Tracking information may take some time to become active after the parcel has been handed to the courier.

10. Delivery Address

Customers are responsible for providing accurate delivery information.

Please make sure your order includes:

• Full name
• Active phone number
• Complete delivery address
• City
• Nearby landmark where useful

Chronox Prime is not responsible for delays caused by:

• Incorrect addresses
• Incomplete addresses
• Incorrect phone numbers
• Unreachable customers
• Customer refusal to provide required delivery information

11. Missed Delivery Attempts

If the courier attempts delivery and the customer is unavailable, the courier may make another delivery attempt according to its own procedures.

Customers should remain available on the provided phone number during the expected delivery period.

If an order is repeatedly missed, refused, or returned because the customer cannot be reached, additional arrangements may be required before a new shipment is sent.

12. Refused or Unaccepted Parcels

Customers should not refuse a confirmed parcel without contacting Chronox Prime first.

If a customer refuses or fails to accept a parcel after confirming the order, the parcel may be returned to us by the courier.

For future orders, Chronox Prime may require additional verification or advance payment before dispatch.

13. Delayed Deliveries

Chronox Prime works with third-party courier companies and therefore cannot guarantee a specific delivery date.

A shipment may be delayed because of:

• Courier operational issues
• Weather
• Public holidays
• Traffic
• Road closures
• Security conditions
• Incorrect address
• Customer unavailability
• High parcel volumes
• Other circumstances outside our reasonable control

If your shipment appears significantly delayed, please contact our customer support team.

14. Damaged Packaging

When receiving your parcel, customers are encouraged to inspect the outer packaging before accepting it.

If the package appears:

• Opened
• Severely damaged
• Tampered with
• Wet or visibly compromised

Please notify the courier immediately and contact Chronox Prime as soon as possible.

Where possible, customers should take photographs or videos of the parcel and packaging before opening it.

15. Wrong or Missing Product

If you receive an incorrect or incomplete order, contact Chronox Prime as soon as possible.

Please provide:

• Order details
• Photographs of the received item
• Photographs of the packaging
• A description of the issue

We will review the issue and provide the appropriate resolution according to our Return & Replacement Policy.

16. Delivery Inspection & Unboxing

Customers are encouraged to record an unboxing video when opening their parcel, particularly for higher-value watches.

An unboxing video can help establish the condition of the package and product at the time of delivery.

The video should clearly show:

• The unopened parcel
• Shipping label
• Outer packaging
• Opening of the parcel
• Product and included accessories

This is recommended for resolving disputes involving shipping damage, missing items, or incorrect products.

17. Returns and Replacements

Shipping and delivery are separate from our return or replacement process.

If you believe your watch has a qualifying issue, please contact Chronox Prime according to our Return & Replacement Policy.

Do not send a product back without first contacting us and receiving instructions.

18. Advance Payment and Cancellation

Because the Rs. 1,000 advance payment is used to confirm and process an order, customers should confirm their product selection, price, and delivery information before making the payment.

If you need to cancel or modify an order, contact us as soon as possible.

Once an order has been dispatched, cancellation may no longer be possible through our normal order-processing process.

Any refund or adjustment of an advance payment will be handled according to the applicable cancellation and refund terms.

19. Undeliverable Orders

An order may become undeliverable because of:

• Incorrect address
• Incomplete address
• Incorrect phone number
• Customer unavailable
• Customer refusal
• Courier service limitations
• Repeated failed delivery attempts

If a parcel is returned to Chronox Prime, the customer may need to contact us before another delivery attempt is arranged.

Additional shipping or delivery costs may apply where the return or re-dispatch resulted from incorrect information, refusal, or customer unavailability.

20. International Shipping

Chronox Prime currently focuses on deliveries within Pakistan.

International shipping is not generally available unless specifically confirmed by Chronox Prime for a particular order.

If international delivery becomes available, applicable shipping charges, customs duties, taxes, and other requirements will be communicated separately.

22. Important Shipping Notice

By placing an order with Chronox Prime, you acknowledge that:

• A Rs. 1,000 advance payment may be required to confirm your order.
• The Rs. 1,000 advance is deducted from the total order price.
• The remaining amount may be payable through Cash on Delivery, where available.
• Delivery times are estimates and may vary.
• Accurate contact and delivery information is the customer's responsibility.
• Courier delivery is handled by third-party shipping providers.
• Customers should inspect their parcel and, where possible, record an unboxing video.
• Shipping, return, replacement, and refund matters are subject to the applicable Chronox Prime policies.