Return & Exchange Policy

All sales are final. Chronox Prime does not offer cash refunds or refunds to the original payment method for ordinary change-of-mind requests after an order has been completed.

Where applicable, eligible customers may request an exchange in accordance with the conditions described in this policy.

Eligible products may be exchanged subject to the following conditions:

• The exchange request must be made within 7 days of delivery.
• The product must be unused and unworn.
• The product must remain in its original condition.
• All original packaging must be included.
• All tags, accessories, manuals, boxes, and other items supplied with the product must be returned.
• The product must not show signs of misuse, alteration, damage, or excessive handling.

Exchanges are subject to product availability and approval by Chronox Prime.

• Exchange is allowed only for another product available in our store.
• If the replacement product has a higher price, the customer must pay the difference.
• If the replacement product has a lower price, the difference will not be refunded or converted into cash.
• An exchange does not automatically guarantee availability of a particular model, colour, or variant.

Unless otherwise agreed by Chronox Prime, shipping costs associated with an approved exchange are the responsibility of the customer.

• Return shipping from the customer to Chronox Prime.
• Delivery shipping from Chronox Prime to the customer.

Customers should use a secure and trackable courier service when returning an approved exchange.

We may not accept an exchange request where the product:

• Has been used or worn.
• Shows damage caused by misuse, accident, water, impact, modification, or improper handling.
• Is missing original packaging or accessories.
• Has been altered, repaired, engraved, or modified after delivery without our approval.
• Shows signs of excessive wear or handling.
• Is returned after the applicable exchange period.

If you receive a product that appears damaged, defective, or different from what you ordered, please contact Chronox Prime within 24 hours of delivery.

We will review the information provided and determine the appropriate resolution in accordance with this policy and applicable law.

To reduce fake, fraudulent, and unconfirmed COD orders, Chronox Prime may require an advance payment of Rs. 1,000 to confirm an order.

• The Rs. 1,000 advance is part of the total order amount and is deducted from the remaining balance.
• The advance is used to confirm the order and reserve/process the selected product.
• Customers should confirm the product, price, and delivery details before making the advance payment.
• If a customer cancels a confirmed order for a reason not attributable to Chronox Prime, the advance may be non-refundable.
• Where appropriate, Chronox Prime may, at its discretion, allow the advance to be adjusted against another order.
• Such adjustment is discretionary and is not guaranteed.

If you need to cancel or modify an order, please contact Chronox Prime as soon as possible.

Once an order has been dispatched, cancellation may no longer be possible through our normal processing procedure.

Where a Rs. 1,000 advance has already been paid, cancellation by the customer may result in the advance being retained in accordance with this policy.

Customers must contact Chronox Prime before sending any product back.

Do not send a parcel to an address without receiving return instructions from our team.

Unauthorized returns may be delayed or may not be accepted.

All exchange requests are subject to inspection by Chronox Prime.

We reserve the right to reject an exchange if the returned product does not meet the conditions of this policy.

An exchange approval is not considered final until the returned product has been received and inspected.

For your protection, we strongly recommend recording a continuous unboxing video when receiving your order.

• Record the unopened parcel.
• Clearly show the courier label.
• Record the opening of the parcel.
• Show the product and included accessories.

This can help us investigate claims relating to shipping damage, missing items, or incorrect products.

Chronox Prime may update this Return, Exchange & Advance Payment Policy from time to time.

The latest version will be published on this page with the applicable revision date.